Terms of Service

Acceptance of Terms
By accessing and using the Otislocker Curtain website, you agree to comply with and be bound by these Terms of Service. These terms apply to all users, including but not limited to, customers, vendors, and site visitors. If you do not agree with any of the terms, you should immediately stop using our website and services. Your continued use of the website constitutes your acceptance of these terms, and any changes made to them.

Account Registration and Responsibility
To purchase products or access certain features on the website, you may be required to create an account. You agree to provide accurate, complete, and current information during registration and to update your account details if necessary. You are solely responsible for maintaining the confidentiality of your account password and for all activities under your account. If you believe your account has been compromised or misused, you must notify us immediately. Otislocker Curtain is not liable for any loss or damage arising from unauthorized access to your account.

Product Availability and Descriptions
All products listed on Otislocker Curtain are subject to availability. While we strive to ensure accurate descriptions, prices, and stock availability, errors may occur. If an item is out of stock after an order has been placed, we will notify you promptly and offer a full refund or an exchange for a similar item. We reserve the right to modify or discontinue any product without prior notice. Product images are for reference only and may vary slightly from actual items due to lighting, device screens, or other factors.

Pricing and Payment
All prices displayed on the Otislocker Curtain website are in the applicable currency and exclude taxes, shipping, or other fees unless otherwise stated. Prices are subject to change without prior notice. We offer several payment methods, including credit cards, debit cards, and other secure online payment options. Payment must be made in full at the time of purchase. By providing payment details, you authorize Otislocker Curtain to charge your selected payment method for the total amount of your order.

Shipping and Delivery
We offer a variety of shipping options to meet our customers’ needs. Shipping costs are calculated based on the destination, weight, and size of the order. We aim to process orders within 1-2 business days. However, delivery times may vary depending on the shipping method, location, and external factors such as weather or customs delays. You will receive an email notification with tracking information once your order has been shipped. Otislocker Curtain is not liable for delays caused by third-party carriers or force majeure events.

Return and Refund Policy
At Otislocker Curtain, we want you to be satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return window from the date of delivery. Returns must be in their original condition, unused, and with all packaging intact. To initiate a return, please contact our customer service team, who will provide instructions on how to return the item. The customer is responsible for return shipping fees, unless the item is damaged or defective. Refunds will be issued to the original payment method after the returned item is processed.

Exchange Policy
If you are not satisfied with the size, color, or style of your purchase, Otislocker Curtain offers exchanges within 30 days of delivery, provided the item is in its original condition. Exchanges are subject to stock availability, and you may be asked to pay the difference if the replacement item is priced higher. To initiate an exchange, please contact our customer service team, who will guide you through the process. Please note that shipping fees for exchanges are the responsibility of the customer, unless the product was faulty or damaged upon arrival.

Limitation of Liability
Otislocker Curtain is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the website or the purchase of products. This includes, but is not limited to, loss of revenue, business interruption, or loss of data. While we make every effort to ensure that the products we sell meet high standards of quality, we cannot guarantee that any product will meet all customer expectations. Our liability is limited to the amount paid for the product in question.

Privacy and Data Protection
At Otislocker Curtain, we are committed to protecting your privacy. Our Privacy Statement outlines how we collect, use, and store your personal information. By using the website and making purchases, you consent to the collection and use of your personal data as described in the Privacy Statement. We employ industry-standard security measures to protect your data from unauthorized access, and we do not share or sell your personal information to third parties for marketing purposes. You may update or request the deletion of your personal data by contacting us.

Intellectual Property Rights
All content on the Otislocker Curtain website, including text, images, graphics, logos, and product designs, is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or otherwise use any content from the website without our express written permission. Unauthorized use of any intellectual property may result in legal action.

User Conduct
When using the Otislocker Curtain website, you agree to refrain from engaging in activities that could disrupt the website’s functionality, harm other users, or violate any applicable laws. You must not engage in fraudulent or unlawful conduct, including submitting false information or attempting to hack the website. You are responsible for your interactions with other users, and we reserve the right to suspend or terminate accounts that violate these terms.

Third-Party Links and Content
Otislocker Curtain may include links to third-party websites for your convenience. These links are provided for informational purposes only, and we do not endorse or assume responsibility for the content or practices of these external websites. By using third-party links, you are subject to their terms of service and privacy policies, not those of Otislocker Curtain.

Force Majeure
Otislocker Curtain shall not be held liable for any failure or delay in the performance of its obligations due to circumstances beyond its reasonable control. This includes, but is not limited to, acts of God, natural disasters, wars, terrorism, strikes, pandemics, or government actions. In such cases, we will make reasonable efforts to notify customers of any delays and adjust our services accordingly.

Customer Support
We value our customers and aim to provide excellent support. If you have any questions or concerns about our products, services, or your order, please contact our customer service team via email at feedbacksupport@otislocker.com. Our team is available to assist you with inquiries, returns, exchanges, and any other matters related to your shopping experience.

Changes to Terms of Service
Otislocker Curtain reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on the website, and the updated terms will take effect immediately upon posting. By continuing to use the website after such changes, you agree to be bound by the revised terms. It is your responsibility to review these terms periodically.

Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of the jurisdiction in which Otislocker Curtain operates. Any disputes arising from the use of the website or products shall be resolved through binding arbitration, rather than in court. You agree to submit to the exclusive jurisdiction of the courts located in the relevant jurisdiction, should arbitration not resolve the dispute.

Product Warranties
Otislocker Curtain provides a limited warranty on certain products, which ensures that items are free from defects in material and workmanship for a specified period from the date of purchase. This warranty does not cover damage caused by misuse, improper care, or accidents. If you believe your product is defective, please contact us for assistance with a warranty claim.

Taxes and Duties
Customers are responsible for any taxes, duties, or customs fees that may apply to their orders. These charges are determined by the destination country and are not included in the price of the products or shipping costs. Otislocker Curtain is not responsible for any customs delays or additional charges imposed by local authorities.

Feedback and Reviews
We encourage customers to leave reviews and feedback about their experience with Otislocker Curtain. All reviews submitted become the property of Otislocker Curtain, and we reserve the right to use them for promotional purposes. By submitting a review, you grant us permission to use your comments, provided they adhere to our guidelines and are not defamatory or offensive.

Severability
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be amended to reflect the intention of the original provision to the maximum extent allowed by law.

No Waiver
Failure by Otislocker Curtain to enforce any of these terms does not constitute a waiver of our rights. Any waiver must be explicitly stated in writing and signed by an authorized representative of Otislocker Curtain. The enforcement of any individual provision of these terms may be waived at the sole discretion of the company.

Entire Agreement
These Terms of Service, together with the Privacy Statement and any other policies or guidelines referenced herein, constitute the entire agreement between you and Otislocker Curtain regarding your use of the website and services. Any prior agreements or understandings, whether written or oral, are superseded by this agreement.